Orders should arrive within 1-3 workdays after we have received payment, but may vary depending on the destination.Vista eShop is NOT responsible for any delays of your package during delivery, Vista eShop has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.
LOST OR DAMAGED ITEMS
You understand and agree that Vista eShop shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Vista eShop will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.
Purchases made through the Vista eShop online store are secured through trusted internet payment processing company PayPal. All personal debit and credit card information transmitted are handled by PayPal’s secure connections. All personal contact information transmitted to us will not be shared, sold or solicited. Receive your purchases first and pay afterwards within 14 days per invoice provided only for domestic. Complete the order form true and complete to the best of your knowledge and belief.
REFUNDS & EXCHANGES
Vista eShop will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 7 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging have to be in unused. Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out, we reserve the right to charge a restocking fee of 10 euro.
We try our best to keep our webstore as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked “available” NOT to be available at the specific day. Vista eShop will try to inform you as soon as possible when this occurs and give you alternative options if possible.